I am running Kleo theme on a VPS with BuddyPress and the transcoder installed but when I try and upload an iphone video (mov) I get this (screenshot). I have tried loading the same .mov on a laptop with chrome and safari and still get the same blank window - if I click on the download button then it locks the whole wordpress site up and I have to close it - same thing on phone. MP4’s upload and display fine but I did notice the .mov is still labeled as a .mov after upload in the media library on wordpress. Attached is the debug log, my question is “What is the error message at the bottom?” Is that my problem?
Warning: readfile(debuginfo.txt): failed to open stream: No such file or directory in /home/speacar/public_html/wp-content/plugins/buddypress-media/app/helper/RTMediaSupport.php on line 756
==============================================================================
================================== Debug Info ================================
Home URL https://speacar.com
Site URL https://speacar.com
PHP 5.6.30
MYSQL 5.6.34
WordPress 4.7.2
BuddyPress 2.8.2
RtMedia 4.3.1
OS Linux
Imagick Not Installed
GD bundled (2.1.0 compatible)
[php.ini] Post Max Size 256M
[php.ini] Upload Max Filesize 256M
[php.ini] Memory Limit 512M
Theme Name Kleo Child
Theme Version
Author URL http://seventhqueen.com
Template Overrides plugins/buddypress-media/templates/media/album-gallery-item.php,
plugins/buddypress-media/templates/media/album-gallery.php,
plugins/buddypress-media/templates/media/album-single-edit.php,
plugins/buddypress-media/templates/media/media-gallery-item.php,
plugins/buddypress-media/templates/media/media-gallery.php,
plugins/buddypress-media/templates/media/media-single-edit.php,
plugins/buddypress-media/templates/media/media-single.php,
plugins/buddypress-media/templates/media/comment-media.php,
plugins/buddypress-media/templates/media/uploader.php
General EnableComments 1
General EnableLikes 1
General EnableLightbox 1
General PerPageMedia 10
General Display Media load_more
Buddypress EnableOnProfile 1
Buddypress EnableOnGroup 1
Buddypress EnableOnActivity 1
Buddypress LimitOnActivity 0
Buddypress EnableOnComment 1
Rtmedia Disable Media In Commented Media 1
General EnableAlbums 1
AllowedTypes Photo Enabled 1
AllowedTypes Video Enabled 1
AllowedTypes Music Enabled 1
DefaultSizes Photo Thumbnail Width 150
DefaultSizes Photo Thumbnail Height 150
DefaultSizes Photo Thumbnail Crop 1
DefaultSizes Photo Medium Width 320
DefaultSizes Photo Medium Height 240
DefaultSizes Photo Medium Crop 1
DefaultSizes Photo Large Width 800
DefaultSizes Photo Large Height 0
DefaultSizes Photo Large Crop 1
DefaultSizes Video ActivityPlayer Width 320
DefaultSizes Video ActivityPlayer Height 240
DefaultSizes Video SinglePlayer Width 640
DefaultSizes Video SinglePlayer Height 480
DefaultSizes Music ActivityPlayer Width 320
DefaultSizes Music SinglePlayer Width 640
DefaultSizes Featured Default Width 100
DefaultSizes Featured Default Height 100
DefaultSizes Featured Default Crop 1
General Jpeg Image Quality 90
Privacy Enabled 1
Privacy Default 0
Styles Enabled 1
Styles Custom
General AllowUserData 1
Rtmedia Affiliate Id
General EnableAlbums Description 0
General DownloadButton 0
General EnableMediaEndPoint 0
General ShowAdminMenu 0
General Videothumbs 2
General Uniqueviewcount 0
General Viewcount 0
Rtmedia Add Linkback 0
Rtmedia Enable Api 0
General Masonry Layout 0
General Direct Upload 0
AllowedTypes Photo Featured 0
AllowedTypes Video Featured 0
AllowedTypes Music Featured 0
Privacy UserOverride 0
Buddypress EnableNotification 0
Buddypress MediaLikeActivity 0
Buddypress MediaCommentActivity 0
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