We are glad to know that your issue has been fixed.
My customer would like to change video icon
with a picture from the current video. Is it possible to do that?
Yes, this can be done by our Transcoder service.
You can use the free transcoder service - https://rtmedia.io/transcoder/ which will help to generate thumbnails for a video file. Here is the setting page and related document - https://rtmedia.io/docs/transcoder/#settings-page
Once you enable this service, your video will be passed to generate the thumbnails from the uploaded video.
Kindly, let us know if you have any doubts.
I hope this will help you.