Hi, i have rtmedia 4.2, when upload image from pc all work ok, but in mobile device image dont show in activity, create a blank activity post. Any help please?
Problem is from big files i put 16mb to post_max_size to 16MB and upload_max_filesize to 20MB, but problem is not solved
Hello @Webmaster_Topqueens,
Could you please specify the file type and size you are trying to upload and the mobile device you are using to upload media? We will try to regenerate the issue at our end as well.
Additionally, please once try to debug the issue by activating any WordPress default theme and deactivating other plugins on your website to avoid any conflicts.
Thank you.
Hi Pranalipatel, some questions:
- I set default theme “twenty sixteen” and error is not solved
- I want to upload image made from my S4, jpg image and get blank activity with no image
- I test to upload image from my mobile gallery, and get same error
- php is well paremeters are high
- I test with crop and no crop config Thank you
Hello @Webmaster_Topqueens,
We have checked with the mobile device on our end but couldn’t regenerate the issue.
Could you please check if you are facing this same issue with any other mobile device?
Also, specify your debug info here. Have you checked your execution time limit?
Thanks.
Hi pranalipatel, From Iphone works well, its a mobile device problem, from my Samsung S4 cant upload any big picture. Another question, when push button i see very rare icons from my mobile, i see Documents icon instead Gallery… etc
Thanks so much
PHP 5.4.45
MYSQL 5.5.41
WordPress 4.6.1
BuddyPress 2.7.2
rtMedia 4.2
OS Linux
Imagick Not Installed
GD bundled (2.1.0 compatible)
[php.ini] post_max_size 16M
[php.ini] upload_max_filesize 20M
[php.ini] memory_limit 256M
Installed Plugins bbPress por La comunidad bbPress versión 2.5.11,
BP Avatar Suggestions por imath versión 1.3.2,
rtMedia for WordPress, BuddyPress and bbPress por rtCamp versión 4.2,
Buddypress por La Comunidad de BuddyPress versión 2.7.2,
Captcha by BestWebSoft por BestWebSoft versión 4.2.7,
Contact Form 7 por Takayuki Miyoshi versión 4.5.1,
Envato Market por Derek Herman versión 1.0.0-RC2,
Hello Dolly por Matt Mullenweg versión 1.6,
WPBakery Visual Composer por Michael M - WPBakery.com versión 5.0.1,
Post Views Counter por dFactory versión 1.2.3,
Regenerate Thumbnails por Alex Mills (Viper007Bond) versión 2.2.6,
Socialize Plugin por GhostPool versión 3.1,
The Events Calendar por Modern Tribe, Inc. versión 4.3.3,
Theia Sticky Sidebar por WeCodePixels versión 1.6.3,
Transcoder por rtCamp versión 1.0.7,
Visual Sidebar Editor por ERROPiX versión 1.1.1,
Yoast SEO por Equipo Yoast versión 3.9,
WordPress Social Login por Miled versión 2.3.0
Theme Name Socialize
Theme Version 2.18.1
Author URL http://www.ghostpool.com
Template Overrides plugins/buddypress-media/templates/media/album-gallery-item.php,
plugins/buddypress-media/templates/media/album-gallery.php,
plugins/buddypress-media/templates/media/album-single-edit.php,
plugins/buddypress-media/templates/media/media-gallery-item.php,
plugins/buddypress-media/templates/media/media-gallery.php,
plugins/buddypress-media/templates/media/media-single-edit.php,
plugins/buddypress-media/templates/media/media-single.php,
plugins/buddypress-media/templates/media/uploader.php
Total Albums 1
Total Photos 3
General EnableComments 1
General EnableLightbox 1
General PerPageMedia 10
General Display Media load_more
General Masonry Layout 1
Buddypress EnableOnProfile 1
Buddypress EnableOnGroup 1
Buddypress EnableOnActivity 1
Buddypress LimitOnActivity 0
Buddypress EnableNotification 1
AllowedTypes Photo Enabled 1
AllowedTypes Video Enabled 1
AllowedTypes Music Enabled 1
DefaultSizes Photo Thumbnail Width 250
DefaultSizes Photo Thumbnail Height 0
DefaultSizes Photo Medium Width 320
DefaultSizes Photo Medium Height 240
DefaultSizes Photo Large Width 800
DefaultSizes Photo Large Height 0
DefaultSizes Video ActivityPlayer Width 320
DefaultSizes Video ActivityPlayer Height 240
DefaultSizes Video SinglePlayer Width 640
DefaultSizes Video SinglePlayer Height 480
DefaultSizes Music ActivityPlayer Width 320
DefaultSizes Music SinglePlayer Width 640
DefaultSizes Featured Default Width 100
DefaultSizes Featured Default Height 100
General Jpeg Image Quality 90
Privacy Enabled 1
Privacy Default 0
Styles Enabled 1
Styles Custom
Rtmedia Enable Api 1
General AllowUserData 1
Rtmedia Affiliate Id
General EnableAlbums 0
General DownloadButton 0
General EnableMediaEndPoint 0
General ShowAdminMenu 0
General Videothumbs 2
General Uniqueviewcount 0
General Viewcount 0
Rtmedia Add Linkback 0
General Direct Upload 0
AllowedTypes Photo Featured 0
AllowedTypes Video Featured 0
AllowedTypes Music Featured 0
DefaultSizes Photo Thumbnail Crop 0
DefaultSizes Photo Medium Crop 0
DefaultSizes Photo Large Crop 0
DefaultSizes Featured Default Crop 0
Privacy UserOverride 0
Buddypress MediaLikeActivity 0
Buddypress MediaCommentActivity 0
News: Is a memory limit error, i enter on plesk configure memory_limit 256M and problem is solved! Thanks so much
Hello @Webmaster_Topqueens,
We are glad to know that your issue has been solved.
We are closing this thread for now. Feel free to create new if you need any assistance.
Thanks.